Service Update – January 2021

Happy new year to all our customers and friends around the world. Thank you for your continued support. Here in the UK, we have sadly returned to national lockdown restrictions. As such, several areas of our business operations will be slightly affected moving forwards:

Call Centre

Our phone lines are open as usual. However, most of our operators are working from home. Therefore, if you need to speak to us by phone for any reason, that’s no problem, but please be aware that as a several members of staff have children at home with them, there may be the odd occasion where you can hear a child’s voice in the background. Thank you for your understanding.

Download Orders

Our download service is currently operating as normal and any item can still be ordered and downloaded instantly. In the unlikely circumstance that you require technical support, we are still aiming to help you as urgently as possible, whether you contact us by email, or by phone.

However, our website will shortly be transforming completely, as we complete our switch to become a streaming website, with no more download options. At that point any existing live download orders will be transferred to the equivalent streaming option on the new site. No date has yet been set for the switch, but it should be during this month. We will attempt to make this transition as smooth as possible, however there may be some slight disruption as we anticipate a few initial teething problems. If you do have any issues, then please let us know and we will attempt to rectify the problem as a matter of urgency.

Physical Orders

CD orders are currently unaffected. However, we are having trouble with our regular supply chain, which partly involves sourcing stock from overseas. Therefore, it is very likely that some of our CD stocks will run out within the next week or two. Again, we are aiming to keep disruption to a minimum, but if we are unable to fulfil any part of your order for any reason, we will contact you as a matter of urgency.

Delivery Schedule

All our deliveries for domestic and overseas orders are processed by the Royal Mail. The Coronavirus service message on the Royal Mail website states that they are open for business, but that despite their “best efforts… some services may be disrupted.” We are seeing evidence of this, with some customer’s deliveries being delayed for a week or more. Therefore, please be patient. If your delivery is very urgent then we suggest you purchase the download /digital version of your publication, to get you started straight away, and then order the £10 ‘Extra CD’ option as well – to follow on in the post afterwards.

Free Material

To help customers out, we recently made a large number of our assembly songs available for free, via new ‘Lyric Videos’ on our YouTube channel. We initially intended to make this temporary. However, we have now decided to keep most videos there indefinitely, and plan to add many more videos through the coming months.

The Very Best Me That I Can Be
Free Assembly Songs
Contact Us

If there is anything else you would like to know, please feel free to ask, at any time. We’re always happy to help.

For all the different ways you can contact us, please see our ‘Contact Us‘ page.

Thank you again for your support. Stay safe.

Stuart Ross

Main Composer / Managing Director – Learn2soar Music