Coronavirus Update: 16th April 2020.
Thank you to all our customers around the world, for your continued support during this global coronavirus pandemic. Here in the UK, we’re currently into our fourth week of a nationwide lockdown. But unlike almost all other countries, our schools are still partially open, to provide childcare for vulnerable children and the children of ‘keyworkers’ (e.g. health/care workers).
As a business which mainly runs as a school supplier, our income has obviously taken a big hit. Despite this, we are currently trying to operate as normally as possible and are still busy making plans for the future.
In the meantime, there are a few areas of our business operations that we’ve had to make changes to during the coronavirus emergency, and we wanted to keep you updated:
Our phone lines are open as normal. However, most of our operators are now working from home. Therefore, if you need to speak to us by phone for any reason, that’s no problem. Just be aware that as many members of staff have young children at home with them, there may be the odd occasion where you can hear a child’s voice in the background! Thank you for your understanding.
Website / Downloads
Our website is working as normal and any item can still be ordered and downloaded instantly. In the unlikely circumstance that you require technical support, we are still aiming to help you as urgently as possible, whether you contact us by email, or by phone.
For health and safety reasons, we have decided NOT to dispatch any new CD orders, to any part of the world, until after the UK lockdown restrictions have been lifted, to what we consider to be a safe and satisfactory level. Therefore, any new orders will be placed on hold and you will be informed when your item has eventually been dispatched. Alternatively, you can ask for a full refund if your CD order has not yet been processed.
To help our customers who are caring for children during the coronavirus pandemic, with little income of their own, we recently made some of our Easter songs available for free, via new ‘Lyric Videos’ on our YouTube channel. We intend to do the same for Mothers Day (USA/Canada/Australia/New Zealand), on May 10th. Then beyond that, we may also make some Leavers songs available, for end of school year performances around the world. Watch this space for further details in coming weeks.
If there is anything else you would like to know, please feel free to ask, at any time. We’re always happy to help. For all the different ways you can contact us, please see our ‘Contact Us‘ page.
Thank you again for your support. Stay safe.
Main Composer / Managing Director – Learn2soar Music