Delivery Information

UK customers

Instantly available! If your order includes a ‘Digital Publication’ (as most orders do), you can access it the moment checkout is complete.

There’s nothing to wait for in the post: your publication is ready in the Account area of this website, where you can access, stream and download all the resources. Just tap the yellow account icon account icon at the top right of any page.

Very occasionally, an order triggers a security check. If so, its status in your Account area will show ‘On Hold’ while one of our team checks it before releasing your publication. This usually takes just a few minutes, but at very busy times or outside office hours it can take several hours. Thank you for your patience.

If you’ve ordered a ‘Complete Pack’ or ‘Rehearsal Pack’, your audio CDs will be dispatched as soon as possible, usually within 24 hours, by Royal Mail 1st Class post. A £3.99 delivery charge is added to your order total automatically.

Most customers receive their CDs within 1-3 working days. At our busiest time of year (October to December), please allow a little longer.

If more than 10 days have passed since you placed your order and you’re still waiting, please contact us.

Worldwide (non-UK) customers

Instantly available! If your order includes a ‘Digital Publication’ (as most orders do), you can access it the moment checkout is complete.

There’s nothing to wait for in the post: your publication is ready in the Account area of this website, where you can access, stream and download all the resources. Just tap the yellow account icon account icon at the top right of any page.

EU customers: very occasionally, your publication may be briefly held while we check a VAT number you’ve shared with us. Your order status in your Account area will show ‘On Hold’ while one of our team checks the details. This usually takes just a few minutes, but at very busy times or outside office hours it can take several hours. Thank you for your patience.

For the time being, we’re only able to send physical items (such as CDs) to UK addresses.

Customers outside the UK are still very welcome to order from Learn2soar Music, and all our ‘Digital Publications’ are available to you instantly, wherever you are.